About Viral Bikes

Viral Bikes sole mission is to create the best riding bikes on the planet and deliver them to you in a way that absolutely exceeds your expectations. Not too lofty, right? How does a small company do that, especially with the big dogs and their unlimited resources? By being smart, working smart, and devoting every single decision to ‘how can I make this bike or the consumers experience better?’ We scrutinize, break, redo, remake, and try again. We agonize over the little things, even something as trivial as the angle or placement of a cable guide. Nothing is too small and no detail is overlooked. Our goal is lofty, but our dedication shows through on every Viral Bikes product we sell. We want to maximize your experience from beginning to end, and redefine how the industry and the consumer interact. Viral is about the ride, but it’s also about the infectious way you are treated from the moment you call to the moment you receive your brand new Viral Bike, and past that in the way that we take care of you, should you ever have a question, concern, or issue.

At Viral Bikes, the design means everything, but so do you. We want to create a revolution around our brand, and build a culture that includes every single one of you, our customers, as a member of our very Viral family. We hope you come along for the ride, it’s going to be a fun one!

 

We know how much people like to touch and feel a product before making a significant purchase like a Viral frame. We hope you get that opportunity through one of our very select IBD’s (independent bike dealers) around the country or during one of our demo days, but if you live outside of those areas and are purchasing a Viral Bikes frame directly from the web site, we understand the leap of faith you are taking with our product. For that we thank you, and to honor that commitment, we offer a no questions asked 30 day money back guarantee (please see terms and conditions for more details). Get your frame, put it together and ride it for a month. If it’s not everything you expected it to be, we will take it back, no questions asked (well, we might send you an email inquiring about why you didn’t like the bike and would appreciate your outright honesty. Customer feedback is critical to our continued desire to make the very best products).

We believe in our products and we back them up with customer service that speaks to our commitment to make the best bikes in the world. We believe in them so much that we’re willing to let you ride one risk free for a month. We know you’ll fall in love with it.